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Customer Care Agent (Dutch)

€16 - €17 per hour

Job description

Join Brenger on our mission to optimally use every van on the road. As the first point of contact for our customers and couriers, you will help us to make everyone happy: the courier, the environment and our customer. It’s a win-win-win!
From our office in the heart of Amsterdam, you will coordinate our marketplace and create an exceptional customer service experience. With your first-hand insights, you will contribute to the continuous improvement of our platform and services.  
If you're a proactive problem-solver with excellent communication skills, apply now to revolutionize the transportation industry with us!👇


About Us

Brenger is a clean-tech startup based in Amsterdam, founded in October 2016 by Wisse and Derk. Our transport platform makes transporting large items (such as bikes, cupboards or sofas) easy for everyone. Brenger provides these transports by using the empty space in vans that already drive around. This mission, "to fill every courier van on the road", is win-win-win: we make transporting large items easy and inexpensive, our couriers make more money, and we save CO2 by driving fewer kilometers. Since inception, we have avoided more than 14,885,871 unnecessary kilometers, saving 3,187 tonnes of CO2.


What you’ll do

As a Customer Care Agent, or a Customer Solutions Agent as we call it, you are the first point of contact for our consumers, couriers and business clients where you:

  • Wow customers and couriers with exceptional service across multiple communication channels like chat, email, and phone.

  • Be the go-to expert for transport inquiries and specific orders, providing speedy and accurate responses.

  • Become a pro in screening transport challenges and take charge of critical transports.

  • Handle complaints by swiftly resolving issues and addressing customer reviews.

  • Efficiently process refunds when needed, ensuring fairness and satisfaction.

  • Capture valuable customer feedback, fueling the drive for constant improvement of Brenger’s platform.

  • Unleash your inner tech detective by spotting and reporting technical glitches, guiding troubleshooting towards solutions.


Job requirements

Must-have:

  • You are located in Amsterdam and available for at least 6 months.

  • You are available for at least 16 hours per week, especially on weekends and in the evening.

  • You possess exceptional communication skills in both Dutch and English, both written and verbal.


Nice to have:

  • Positive mindset and enjoy making people happy

  • Ability to work under pressure and prioritize tasks efficiently

  • Strong problem-solving skills

  • Courage to de-escalate critical situations promptly and professionally

  • Excellent time management skills

  • Ability to learn quickly and to give and take feedback constructively

  • Team player mentality which allows you to think beyond your assigned tasks

  • A fan of our sustainable business model.

What we're offering:

  • €16,00 gross per hour, including 8% vacation allowance

  • An office next to Vondelpark filled with fun colleagues

  • Shift planning taking into account your availability

  • Regular Friday afternoon drinks and team outings

  • Vegetarian lunch (including salad bar and specials)

  • A young, dynamic team eager to make a positive impact on the world!

Based on your performance and the company's needs, you will have the opportunity to take on additional responsibilities, such as a shift lead position. Moreover, there is potential for you to join Brenger full-time after completing your studies, in a role that aligns with your interests and expertise.


Your team:


Excited to join us?

Hit “apply”, send us your CV and answer a few questions. If we see a match, we’ll contact you to plan an interview and meet the team in person. Questions? Send an email to Amadeu@brenger.nl.

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